مطلوب Genesys PureConnect Engineer للسعودية

للعمل بكبرى شركات التكنولوجيا
يرجى قراءة الشروط والمواصفات المطلوبة والالتزام بها
**Genesys PureConnect Engineer
-Bachelor Degree in Computer Science, Comp. Engineering or Information Systems
-Must have strong problem-solving and analytical skills
-Must be flexible to work independently or as part of a team
-Must be a self-motivated person with a drive for continuous learning and improvement
-Must be familiar with all phases of Software Development Lifecycle
-Excellent communication skills
-Excellent troubleshooting/debugging skills
-The candidate must possess strong skills, with experience in the following PureConnect Skills :
Excellent experience in ACD routing, CTI, IVR, CRM, Recording
Installation (Preparation of environment, Hardware & Software Requirements)
Configuration and Customization of system components
Interaction Marquee ( Dashboard )
Interaction Attendant (IVR Tree, Profile, Schedule, and Menu)
Interaction Dialer (For Marketing Campaigns)
Interaction Analyzer (Speech Analysis)
Interaction Tracker
Synergy Call scripter knowledge
CX Insights
Interaction Optimizer
Interaction Recorder
Interaction Connect
Support of Call Center Agents
Training on how to use the system
Adding agents and authorizations
Supervise the call-center agents
Installation, configuration Systems Administration of Internal Company and System Network
Configuring IP Telephony (VOIP) to interact with CIC server
Configuring Domain Name Server (DNS), DHCP, Active Directory, and Security
Work in Exchange mail server
Integration with Cisco Call Manager and also with Avaya PBX
Interaction Designer (Handlers) knowledge

ICLIB/ICWS knowledge
Social media integration
LiveChat integration
IVR Self-Service & Dynamic IVR
Performing Live Demos and Presentation
يرجى توضيح الخبرات المطلوبة بالسيرة الذاتية وارسالها على الايميل التالي وذكر مسمى الوظيفة في عنوان الرسالة
(Genesys PureConnect Engineer)
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