(your name, street

city, state, zip)

(date)



(name

street

city, state, zip)
__________________________



Dear ____ (name):



We shipped your order no. ____ (number) for ______ number and item)
air express, special delivery instead of regular ground shipping because
we thought that time was a critical factor.

Because our assumption was our error, we are mailing you a credit for
the difference in delivery rates.



Sincerely,



(name)

(title)