Diploma in Total Quality Management
is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. An important part of TQM is its philosophy toward continually improving businesses and products.
The Professional Postgraduate Diploma in Total Quality Management for Health Care Reform offers participants a unique opportunity to enhance their skills in the area of total quality management. It introduces them to the modern tools and techniques necessary for establishing quality systems that satisfy the requirements of international standards and the objectives of their organizations.
Who Should Attend?
• Individuals requiring a working knowledge and understanding of total quality management
• Quality professionals
• Management representatives
• New and experienced candidates in quality who want to use the TQM framework, as well as proven approaches and tools, to be more effective on the job
Learn How To
• Lead quality activities at your health care organization by acquiring up-to-date knowledge about quality management through a comprehensive curriculum to drive dramatic and ongoing improvements in health care values in Egypt
• Use concepts, tools, skills and techniques necessary for the application of internationally recognized quality system standards such as ISO 9000 to accelerate learning, improvement and sustainability
• Become an active participant in clinically integrated teams designed from the patient’s perspective (around medical conditions) that would carry out planning and improvement projects in health care organizations and create a renewed standard for health care personnel in Egypt
• Acquire up to 70 percent of the body of knowledge required for the Health Care Quality Certification Board (HQCB) exam in the United States, and become a Certified Professional for Health Care Quality (CPHQ)
Program Outline
Course 1
Planning for Top Quality in Health Care Services
• Introduction to Quality Planning
• Steps 1 and 2:
- Establish the project
- Identify customers
• Steps 3 and 4:
- Discover customer needs
- Develop services
• Steps 5 and 6:
- Develop a process
- Develop process controls
Course 2
Quality System Standards in Health Care
• Introduction to quality system standards.
• ISO -9000 standards
• Quality system documentation process
• Joint Commission International standards and national standards
Course 3
Managing Information in Health Care
• Introduction to information management
• Medical records
• Health care information systems
• Basic statistics
• Quality measurement tools in the health care settings
• Statistical process control
Course 4
The Basic Six Sigma Breakthrough Improvement Process
• Introduction to Six Sigma
• Define phase
• Measure phase
• Analyze phase
• Improve phase
• Control phase
Course 5
Improving Organizational Performance
• Quality management and performance
improvement (PI)
• Management of health care systems
• Breakthrough in patient safety
• Roadmap to PI
Course 6
People Management
• Organization behavior
• Work teams
• Understanding people
• Managing human resources
Duration
• The program consists of 150 hours of instruction. Classes are conducted once a week for four hours.
600$
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Due to the limited availability please be sure to book your place as soon as you can via:
IATS Academy
70 Rabaah Investment buildings,
Mercato St.,
Elfardous tower,
First floor
Apartment #12
Phone: 01099384810
: 01124919922
Landline: 0224197073
For payments:
Egyptian National Bank; Sherif Fathi Mohamed, International Academy for Training and Scholarships
01160200119
Fawri: 1224514
Vodaphone Cash: 01090707533- 01099384810
Only within the Egypt:
Postal transfer: Recipient’s name: Lamiaa Hassan Arafa
From outside Egypt: Western Union: recipient’s name: Lamiaa Hassan Arafa
*Please keep your payment receipts and forward us a copy in order to
conclude your registration process
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