Many organizations are looking to implement a Capacity Management as a way to improve the structure and quality of the business. This document describes the contents of the Capacity Management Workbook. The information found within the book is based on the ITIL Version 3 framework, specifically the Service Design phase which incorporates the updated ITIL version 3 Capacity Management process. The Workbook is designed to answer a lot of the questions that Capacity Management process raises and provides you with useful guides and templates. The supporting documents will help you identify the areas within your organization that require the most activity in terms of change and improvement. Presentations can be used to educate or be used as the basis for management presentations or when making business cases for Capacity Management implementation. The additional information and bonus resources will enable you to improve your organizations methodology knowledge base. The Workbook serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities. The Capacity Management Workbook:
- Flows logically,
- Is scalable,
- Provides presentations, templates and documents,
- Saves you time.
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