الموضوع: حمل دورة : دورة أساسيات بطاقة قياس الأداء المتوازن Balanced Scorecard Training

دورة أساسيات بطاقة قياس الأداء المتوازن Balanced Scorecard Trainingمقدمة عن بطاقة قياس الأداء المتوازن Introduction to the Balanced Scorecard
Agenda
المبدأ العام لبطاقة قياس الأداء المتوازنThe Concept of Balanced Scorecard
The Balanced Scorecard – What is it?
A performance management system that monitors the organization’s current operating performance as well as the drivers of its long-term success, through a prioritised, balanced set of objectives and measures:

Both financial and non-financial

‘Outcome’ measures and key performance drivers

Financial and Non-Financial Measures – A Balance
BSC – Linking Strategy with Actions
Balanced Scorecard Approach
Translate the firm’s vision and strategy into a comprehensive set of strategic objectives and tangible measures, viewed from four perspectives:
Financial
Customer
Internal
Innovation & Learning

Assign targets, accountabilities, and initiatives to each of the Balanced Scorecard measures

The Four Perspectives
المكونات الأساسية لبطاقة قياس الأداء المتوازنElements of the Balanced Scorecard
Balanced Scorecard Elements
Strategic Objectives
Can be thought of as “things the firm must do well” to execute its strategy
Generally, 3 to 5 objectives for each perspective (15—20 in total for the entire Balanced Scorecard)
Measures
Tangible, relevant, easy to understand, repeatable, and reliable
Drive management action and guide decision-making
Generally no more than two measures per objective
Two types of measures:
Outcome measures, or ‘lag indicators’
Performance drivers of these outcomes, or ‘lead indicators’
Accountability
The individual or team responsible for each measure:
Should have control over achieving desired results and a strong understanding of the drivers of the measure
Should also be responsible for recommending corrective actions
Targets
Very specific, expressed in terms of number or percentages within a specific timeframe
Aggressive, yet achievable
Reflect either expected achievement or relative position compared to industry benchmark
Initiatives (Strategies)
List of tactics required to achieve each target
Identify:
Resources required
Benefits anticipated
Difficulties and potential risks expected
Timetable for execution
الخطوات الاساسية في تصميم بطاقة قياس الأداء المتوازنKey Steps in designing a Balanced Scorecard
Key steps in BSC design
Balanced Scorecard - Benefits
Clarifies the strategy
Aligns senior management team around the strategy
Links performance measures and initiatives to the strategy
Provides a framework for communicating and implementing the strategy
Guides managers in decision-making
Promotes accountability and follow-up
Promotes alignment up-and-down the firm
Focuses on current and future performance drivers
دورة أساسيات بطاقة قياس الأداء المتوازن Balanced Scorecard Training لتصميم التفصيلي لبطاقة قياس الأداء المتوازن Balanced Scorecard Design in Detail
Agenda
Key steps in BSC design
Key steps in BSC design
الرؤيةVision
Confirming the Vision
Vision and Mission
Defining the Strategy
Strategic Objectives
Can be thought of as “things the firm must do well” to execute its strategy
Generally, 3 to 5 objectives for each perspective (15—20 in total for the entire Balanced Scorecard)
Examples - Strategic Objectives
عوامل النجاح الرئيسيةCritical Success Factors
Establishing Critical Success Factors
Critical Success Factors
Key Performance Indicators
Identifying Strategic Measures
Measures
Tangible, relevant, easy to understand, repeatable, and reliable
Drive management action and guide decision-making
Generally no more than two measures per objective
Two types of measures:
Outcome measures, or ‘lag indicators’
Performance drivers of these outcomes, or ‘lead indicators’
Example Measures
Accountability, Targets and Initiatives
Accountability
The individual or team responsible for each measure:
Should have control over achieving desired results and a strong understanding of the drivers of the measure
Should also be responsible for recommending corrective actions
Targets
Very specific, expressed in terms of number or percentages within a specific timeframe
Aggressive, yet achievable
Reflect either expected achievement or relative position compared to industry benchmark
Initiatives (Strategies)
List of tactics required to achieve each target
Identify:
Resources required
Benefits anticipated
Difficulties and potential risks expected
Timetable for execution
دورة أساسيات بطاقة قياس الأداء المتوازن Balanced Scorecard Training مستويات بطاقة قياس اأداء المتوازنCascading the Balanced Scorecard
Agenda
العوامل الرئيسيةCascading Process and Key Issues
Developing the Balanced Scorecard
Cascading the Balanced Scorecard
متى ما تم تطوير بطاقة قياس الأداء المتوازن على مستوى المنشأة ككل يمكن بناء المستويات الدنيا منه وصولا الى مستوى الموظف
فعلى سبيل المثال يمكن تطوير بطاقة قياس الأداء المتوازن:
على مستوى الادارات
على مستوى الأقسام
Cascading the Balanced Scorecard - Example
الاتصالCommunication
Communicating the strategy
دورة اساسيات بطاقة قياس الأداء المتوازنBalanced Scorecard Trainingتطبيق بطاقة قياس الأداء المتوازنSession 7 – Balanced Scorecard Implementation
Agenda
أسلوب التطبيقImplementation Approach
Balanced Scorecard Table
BSC SMS Overall Implementation Approach
الحصول على دعم الادارة العليا
الاتفاق على المؤشرات والمسؤوليات
تحديد المسئولين عن كل من المؤشرات
تحديد آلية جمع المعلومات وحساب المؤشرات

الاتفاق على النتائج المستهدفة
تحديد المبادرات
وضع الاولويات الخاصة بتنفيذ المبادرات
تفعيل استخدام البطاقة
تعديل البطاقة وفقاَ لنتائج التطبيق

الاعتبارات الرئيسيةKey Issues in BSC Implementation
BSC Implementation Issues

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