The Difference Between Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) That a Manager Should Know
The critical success factors (CSF) and Key Performance Indicators (KPI) are the useful tools applied to get a successful business. They collectively account for the business’ control and growth.
· CSF is defined by Rockart [1] as the critical areas whose high performance or success is important, as they decide the success of an organization. These are actually the steps taken to succeed.
· KPIs on the other hand are defined as the tools to measure the performance of any organization they only indicate what the success rate or level is.
See the attached file
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