"Training Courses - 2010"

SETTEC Public Courses

Auditing:

• Advanced Internal Audit, Analysis and Risk Management

Business & Management:

• Balanced Scorecards
• Business Plan
• Business Process Reengineering
• Effective Operations Control
• Empowering Women: Contemporary Skills for Women Managers
• Integrated Strategic Planning
• Knowledge Management
• Leadership Development & Team Building
• Management Supervision & Decision Making
• Managing Time & Surviving Stress
• Organizational Development & Change Management
• Supply Chain Management
• The Millennium Manager

Customer Service:

• Call Center Excellence
• Customer Service Excellence
• Customer Service with a SMILE
• Ensuring Customer Satisfaction
• ISO 10002 Guide for Customer Handling

Egyptian Laws:

• Egyptian Labor and Social Insurance Laws - English
• Egyptian Social Insurance and Labor Laws - Arabic

Finance & Taxes:

• Accounting for Non Accountants
• Budgeting & Financial Control
• Financial Auditing for Accountants
• Pricing and Profit Management
• Tax Planning

Human Resources:

• Human Resources Management
• Interviewing Skills and job analysis
• Performance Appraisal
• Professional Development for Executive Secretary and Administrative Assistant
• Recruitment and Head Hunting
• Succession Planning & Career Path
• The Strategic Role of HCM

Health, Safety and Environment (HSE):

• Safety Audit
• Defensive Driving & First Aid on the Road
• Effective Waste Management
• Environmental Management Systems (ISO 14001:2004) & Environmental Auditing
• HSE Risk Management and Control
• Introduction to Solid Waste Recycling
• Occupational Health & Safety Management Systems (OHSAS 18001:2007)
• OSHA Construction Industrial
• OSHA General Industrial

Logistics & Transportation:

• Introduction to Supply Planning
• Logistics Management
• Understanding the Freight Business

Marketing & Sales:

• Developing Marketing Strategy
• Marketing Planning and Implementing Marketing Strategy
• Maximizing Selling Skills
• New Marketing Strategies: The Red vs. Blue Ocean & Eagle eye
• Strategic Brand Management
• Successful Sales Performance and Account Management

Project Management & Related Software / Tools:

• Enterprise Resource Planning for Business
• Mastering Project Management
• Primavera Software

Procurement & Contracts:

• Bidding Strategies
• Construction Contracts FIDIC
• Contracts Dispute Settlement: ADR and Arbitration
• Contracts: Reading, Writing, and Negotiation
• Effective Procurement Management
• Procurement Arena The Piles of Knowledge
• Tenders and Contracts Management

Quality & Auditing:

• Introduction to Lean Production and Six Sigma
• ISO 9001-2008 Quality Management Systems and Implementation
• Quality Assurance and Management

Soft Skills:

• Advanced Presentation Skills Workshop
• Conflict Management and Negotiation Skills
• Effective Business Writing
• Effective Communication Skills
• Emotional Intelligence
• Maximizing Innovation & Problem Solving
• Negotiation Skills
• Train the Trainer
• Training Needs Assessment

For More Details Pleas Contact