الموضوع: Total Quality Management Questionnaire- Sample

Hi,

Below there is a sample questionnaire for TQM; I hope that it will be helpful...Regards

Q1: What is your name? (You can input 'NA' if you don't want to disclose)


What is your email? (You can input 'NA' if you don't want to disclose)


Q2: Where is your organization?
- What is your department?
- How many employee working with you


Q3: What is the major business of your organization?



Q4: What is the size of your organization?

1. 0 -50
2. 51 – 100
3. 101 – 500
4. 501 – 1000
5. More than 1001

Q5: Is your organization ISO 9000 certified?
No,ISO 9001 Certified,ISO 9002 Certified,ISO 9003 Certified,QS 9000 Certified,TickIT Certified,
Q6: If your organization is ISO 9000 certified, when did it be firstly certified? Which year?


Q7: Does your organization apply total quality management?
No,Yes.
Q8: If your organization applies TQM, which model(s) you are applying for?
MBNQA Model
ISO 9004
EFQM Model
UMIST Model
Xerox Model
No specified model
Other model, please specify:
Q9: Does your organization apply statistical process control?
Yes,No.
Q10: What other quality practice(s) your organization are applying for?

Quality Circle
ISO 14000/EMS
BS8800/SMS
SA8000
HACCP
GMP
5S
Customer Satisfaction Survey
Vendor Partnership Programme
FMEA
Quality Function Deployment
Business Process Reengineering
Benchmarking
Quality Costs Analysis
Data Warehouse
Balanced Scoreboard
Just-in-Time Inventory
Taguchi Method
Flexible Manufacturing
Others, please specify:
If your organization is ISO certified or with TQM, please answer Q11-Q:

Q11: What is the estimated cycle time difference before and 3 years after ISO/TQM?

1. No difference
2. 0 – 5% longer than before
3. 5 -10% than before
4. 10 – 15% than before
5. 15 – 20% than before
6. 20 – 25% than before
7. More than 25%

Q12: What is the estimated sales turnover difference before and 3 years after ISO/TQM?

1. No difference
2. 0 – 5% longer than before
3. 5 -10% than before
4. 10 – 15% than before
5. 15 – 20% than before
6. 20 – 25% than before
7. More than 25%

Q13: What is the estimated profit margin difference before and 3 years after ISO/TQM?

1. No difference
2. 0 – 2% longer than before
3. 2 -5% than before
4. 5 – 10% than before
5. 10 – 15% than before
6. 15 – 20% than before
7. More than 20%

Q14: What is the estimated customer satisfaction difference before and 3 years after ISO/TQM?

1. No difference
2. 0 – 5% longer than before
3. 5 -10% than before
4. 10 – 15% than before
5. 15 – 20% than before
6. 20 – 25% than before
7. More than 25%

Q15:What other benefit(s) does your organization gain with ISO/TQM?


- - Improve Productivity
- Improve Morale
- Less Paper
- Less Waste
- Less Rework
- Increase Market Share
- Clear Roles
- New Products Generated
- Others
Q16:What side effect(s) does your organization suffer with ISO/TQM?

- Decrease Productivity
- Weaken Morale
- More Paper
- Higher Costs
- Higher Staff Turnover
- Others


Q17: Did your organization use consultant(s) during ISO/TQM?
Yes,No.
Q18: Did your organization employ additional staff since ISO/TQM?
Yes,No.
Q17: Has your organization structure change since ISO/TQM?
Yes,No.
Q18: Overall, Do you think that ISO/TQM brings positive effect to your organization?
Yes,No.
Optional Items:
What is the name of your organization?



What is your position?

1. Top Management
2. Manager
3. Officer
4. Supervisor
5. Regular employee
6. Others ….