Dear

We have received your letter acknowledging receipt of

the items we mailed to you and noticing us to cancel

shipment of your order for those items which are back

ordered.

We will be issuing you a refund as soon as we have

completed the necessary paperwork for your account.

We would like to take this opportunity to thank you for

shopping through [name] Our new [specify]

catalog should be arriving at your home shortly, and I

believe you will be pleased by some of the beautiful

choices our buyers have made this season.

Thank you for your patience and understanding and for

providing us with the opportunity to be of service to you.