Thank you for your letter of [date] in which you

informed us that [product] you purchased was [nature

of problem].

We are sorry that you experienced this problem and are

enclosing [nature of compensation]. While we make every

attempt to insure that our products are [address

complaint], this unfortunate incident can occasionally


We are very appreciative that you have taken the time to

bring this to our attention and would like to thank you

for purchasing our products.