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الموضوع: CUSTOMER INTERVIEW / VENDOR EVALUATION FORM

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    CUSTOMER INTERVIEW / VENDOR EVALUATION FORM

    CUSTOMER INTERVIEW / VENDOR EVALUATION FORM


    Project Name:

    Prepared by:

    Date (MM/DD/YYYY):


    Use this form when you are evaluating candidate vendors through interviews with their customers. Have a member of your project team (or a small group) contact the vendor’s customer and go through this questionnaire. Enter data from Part II into the Client-Reference Rating Summary worksheet.

    Part I. General Information


    Vendor Information
    Product

    Vendor Name


    Customer Information

    Customer Organization Name

    Customer Address

    Contact Name

    Contact Phone

    Contact E-mail

    Contact Role (e.g., user, tech staff)

    Comments on Customer


    Product Version Number

    Date Implemented

    Vendor Representative Name


    <Your Organization> Staff Information

    Date of Interview

    Name of Interviewer

    Role of Interviewer
    [ ] Project Team
    [ ] Tech Staff
    [ ] User

    Part II. Vendor Ratings - Quantitative

    Before filling out this section, be certain that you have indicated Role of Interviewer above.

    Enter degree of Customer Satisfaction using the following scale of 1 – 5. Include an explanation in the Comment column if the rating is 1,2 or 5. (Comments for other ratings are optional.)

    1 = Very Dissatisfied (Fails to meet expectations; Item is seriously flawed)
    2 = Somewhat Dissatisfied (Item has some flaws)
    3 = Satisfied (Meets expectations; Item is functional but could be better)
    4 = More than Satisfied (Item is better than expected)
    5 = Extremely Satisfied (Exceeds expectations; Item is everything we hoped for and more)

    Item
    Rating
    Comment
    System Configuration Process


    Implementation


    Quality of Training


    Product Documentation


    System Functionality /
    Ease of Use


    Maintenance /
    Technical Support


    Vendor Timeliness of Work


    Vendor Technical Skill


    Vendor Response /
    Degree of Cooperation


    Overall Product and Vendor





    Part III. Vendor Ratings - Qualitative

    1. Was the system completed within the original schedule?
    [ ] Yes [ ] No

    If No, what caused the delay?



    1. Was the system completed within the original contract price?
    [ ] Yes [ ] No

    If No, was the final cost greater or less? What caused the change?



    1. Would you change any aspect of your contract with the vendor?
    [ ] Yes [ ] No

    If Yes, what would the change be?



    1. How many of your own staff did you commit to this project? Was that an appropriate number? What roles did they play?



    1. If you had it to do all over again, what would you have done differently?



    1. Interviewer comments:




  2. الأعضاء الذين قالوا شكراً لـ سارة نبيل على المشاركة المفيدة:

    رمزة الزبير (25/7/2012)

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