Love them or loathe them, KPIs are everywhere. We hear about KPIs in businesses, schools and hospitals. Indeed, many of us have KPI targets in our jobs, others have to report on KPIs, but what really is a KPI? In simple terms a KPI is a way of measuring how well we as individuals or how well entire companies or business units are performing. KPI is short for Key Performance Indicator. A KPI should help us understand how well a company, business unit or individual is performing compared to their strategic goals and objectives.I often use a sailing boat analogy to illustrate: Just think of a sailing trip from Southampton to New York City. Here, the aim of the journey is be to take passengers and cargo to the Big Apple - say, in 10 days. Once set sail, the captain and crew need navigation data to understand where they are relative to their planned sailing route. In this case useful KPIs might include the GPS location data, average speed, fuel levels, weather information, etc. Together, these metrics (or KPIs) allow the team in charge to understand whether they are on track or veering off route. This enables them to make decisions about where to steer next.
For companies, it is exactly the same. If a company's goal is to make more money, it might want to measure KPIs such as sales growth, profit margins and operating costs. If a company wants to attract new customers by creating a great brand, it might measure brand equity and brand awareness. And if a company wants to ensure their employees are engaged it might want to measure staff advocacy as a KPI. And if, like most companies, all of the above matter, then it needs a set of KPIs.The trouble is that there are 1000s of KPIs to chose from and companies often struggle to select the right ones for their business. The wrong KPIs bring the danger of pointing people into the wrong direction and even encouraging them to deliver the wrong things. Always remember, the reason why KPIs are so powerful is that 'you get what you measure'. If a company measures and rewards the achievement of KPIs that are not in line with their goals then it basically asked the crew to sail into the wrong direction!Effective KPIs are closely tied to strategic objectives (be it for the entire company, a business unit, or an individual). When I help companies select the right KPIs we first develop a performance management framework that articulates the strategic priorities. We usually create a single-page diagram of the key objectives and how they support each other to deliver the ultimate goal (e.g. deliver value to shareholders).Once the performance framework represents the company objectives it is time to develop KPIs. But before anyone jumps straight to the measures I make sure companies first identify the questions they need to answer. Take Google, their executive team has identified a set of about 35 questions. They now make sure that the KPIs they use are helping them answer their most critical business questions. This way companies not only tie their KPIs to their strategy but also ensure they are meaningful and informative (i.e. helping you to answer critical business questions).For more information check out my latest [مشاهدة الروابط متاحة فقط لأعضاء المنتدى .. ], find some more info on KPIs[مشاهدة الروابط متاحة فقط لأعضاء المنتدى .. ] or browse the free [مشاهدة الروابط متاحة فقط لأعضاء المنتدى .. ] provided by the Advanced Performance Institute. What is your experience with KPIs? Useful or not? Are they used well in your company or are they just unnecessary noise? Do they provide insights or confuse people? Does your company use the wrong KPIs and is this maybe leading to the wrong behaviours? Share your views
برنامج يتناول موضوع الحوكمة والاطراف الرئيسية لنظام الحوكمة ومحاربة الفساد في مؤسسات الضيافة باستخدام الحوكمة ومقاييس ومؤشرات الحوكمة والمصادر الطوعية والإلزامية التي تحث مؤسسات الضيافة على تطبيق نظام الحوكمة والمراجعة والرقابة وإدارة المخاطر ودور الحوكمة في رفع من الكفاءة التشغيلية وجودة الأعمال وتطوير النظم الرقابية وإرساء مفاهيم وقواعد الحوكمة والمساءلة واستدامة ومسئولية مؤسسات صناعة الضيافة والشفافية والإفصاح
إذا كانت هوايتك هي التصميم ولديك شغف خاص بشكل الأثاث، فلما لا تجعل هذا الشغف مهارة حقيقة ومن ثم عملك الخاص؟ من خلال كورس تصميم الأثاث الذي يؤهلك للعمل كمصمم أثاث محترف، ستتعلم في الكورس المباديء والمفاهيم النظرية لتصميم الأثاث، مع التدريب العملي على مشروع تصميم أثاث وواقعي لتكتسب الخبرة العملية أيضًا.
برنامج متقدم يتناول موضوع الانشطة اللوجستية وسلاسل الامداد من البداية اذ يشرح أساسيات ومفهوم الخدمات اللوجستية وسلاسل التوريد ثم ينتقل الى شرح إدارة و تخطيط الطلب ثم يتناول اساسيات التعامل مع الموردين واخيرا كل ما يتعلق بإدارة المخازن والمستودعات ودورتها المستندية وافضل الممارسات في ادارة المخازن والمستودعات
تهدف تلك الدورة التدريبية الى إكساب المشاركين المعارف والمهارات اللازمة لتمكينهم من التعامل مع فرص الاستثمار وإدارة منتجات وخدمات ومحافظ الاستثمار المختلفة