Key performance indicators:


developing, implementing, and using winning KPIs

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This book is divided into seven parts - Part One explains a new way of breaking performance measures into key result indicators, performance indicators, and KPIs and explains a significant shift in the way KPIs are used to ensure they do not create dysfunctional behavior; Part Two provides the four foundation stones guiding the development and use of KPIs; Part Three outlines the 12-step model, guidelines for how to use the model, and a checklist to ensure the key steps are taken; Part Four provides a KPI resource kit with useful tools for gathering information including questionnaires, worksheets, and checklists; Part Five provides a list of over 500

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