QUESTION:
7

A number of attributes can characterize the quality of healthcare services. As, there are

different groups involved in healthcare, such as physicians, patients and health insurers,

tend to attach different levels of importance to particular attributes and as a result define

quality care differently. Which of the following is/are NOT out of those attributes?

A. Technical performance

B. Responsiveness to patient preferences

C. Excess staff

D. Amenities

Answer:
C

QUESTION:
8

Quality and technical performance refers to how well current scientific medical

knowledge and technology are applied in a given situation. It is usually assessed in terms

of:

A. Timeliness and accuracy of the diagnosis

B. Appropriateness of therapy and other medical interventions are performed

C. The quality of interpersonal relationships

D. Both A & B

Answer:
D

QUESTION:
9

The quality of amenities of care refers to the characteristics of the setting in which the

encounter between patient and clinician takes place, such as:

A. Comfort

B. Comfort, care and access

C. Comfort, convenience and privacy

D. Responsive to patient preferences



Answer:
C

QUESTION:
10

Amenities may cover areas as mentioned below EXCEPT:

A. Ample and convenient parking

B. Good directional signs

C. Comfortable waiting rooms

D. Vast and facilitated food providing area

Answer:
D

QUESTION:
11

_________________ refers to the “degree to which individuals and groups are able to

obtain needed services.”

A. Responsiveness to patient preferences

B. Amenities

C. Equity

D. Access

Answer:
D

QUESTION:
12

In earlier formulations, responsiveness to patients’ preferences was just one of the factors

seen as determining the quality of patient clinician interpersonal relationship. But, now it

is translated into many factors. Which of the following is out of such factors?

A. Respect for patients’ values

B. Respect for patients’ preferences

C. Respect for patients’ expressed needs

D. Respect for Respect for patient’s convenience

Answer:
A, B, C



QUESTION:
13

Efficiency refers how well resources are used in achieving a given result. Efficiency

whenever the resources used to produce a given output are _____________.

A. Reduces, reduced

B. Increases, increased

C. Improves, reduced

D. It is truly situation dependent

Answer:
C

QUESTION:
14

In general, as the amounts spent on providing services for a particular condition grow,

diminishing returns set in meaning that each unit of expenditure yield ever-smaller

benefits until a point where ________________.

A. No additional benefits accrue from adding more care

B. Additional benefits are too small to justify the added costs

C. There is displacement of more useful care

D. perfection is within the reach of all individuals

Answer:
A

QUESTION:
15

“Quality is the degree to which health services for individuals and populations increase

the likelihood of desired health outcomes and are consistent with current professional

knowledge.” This is the definition of Quality care often quoted by:

A. IOM

B. IHI

C. HQCB

D. OCHP

Answer:
A

QUESTION:




“Likelihood of desired health outcomes” corresponds to clinicians’ view that, with

respect to outcomes, there are only probabilities, not certainties, owing to factors-such as

patients’ genetically determined physiological reliance-that influence:

A. The primary concerns of patients

B. Outcomes of care and yet are beyond clinicians’ control

C. Outcomes of care and now are within clinicians’ control

D. High cost interventions

Answer:
B

QUESTION:
17

In fact, because patients’ satisfaction is so influenced by __________________ rather

than to the more indiscernible technical ones-health maintenance organizations, hospitals

and other health care delivery organizations have come to view the quality of nontechnical

aspects of care as crucial to attractions and retaining patients.

A. Their reactions to interpersonal and amenity aspect of care

B. Patients recognize that they do not possess the wherewithal to evaluate all technical

elements of care

C. Every patient has definite preference in every clinical situation

D. Their likelihood of desires outcomes

Answer:
A